Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shop@havanavibedesign.com Please note that returns will need to be sent to the following address: 1Triton square apt 2123 Groton CT 06340
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shop@havanavibedesign.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Lost or Stolen Packages
Once a package is marked as delivered by the shipping carrier, the responsibility for the package transfers to the customer. We are not responsible for packages that show as delivered by the carrier but are reported as lost, stolen, or missing.
If your tracking information shows that your package was delivered but you have not received it, we recommend:
- Checking with neighbors or household members
- Verifying the delivery address on your order confirmation
- Checking around your delivery location for safe placement
- Contacting your local post office or delivery facility
- Filing a claim directly with the shipping carrier
For packages lost in transit (not showing as delivered), please contact us at havanavibe23@gmail.com within 15 days of your order date so we can assist you in filing a claim with the shipping carrier.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@havanavibedesign.com